Privacy Policy

This Privacy Policy explains how STRUMEX collects, uses, stores and protects information when you visit this website, contact our team or submit a product or quotation enquiry.

1. Information We Collect

We may collect information you choose to provide, including your name, company, email address, telephone number, location, machine brand or model, product requirements, drawings, part references, quantities, operating conditions and enquiry messages.

When you use the website, hosting and technical service providers may also process limited technical information such as IP address, browser type, device type, referring page, requested pages and timestamps for security, delivery and performance purposes.

2. How We Use Information

We use information to respond to enquiries, evaluate product compatibility, prepare quotations, communicate about technical requirements, improve the website, maintain security, keep business records and comply with applicable legal obligations.

3. Cookies and Similar Technologies

The current website does not intentionally use advertising cookies. Essential hosting, security or font services may receive technical request data needed to provide their services. If analytics, marketing cookies or additional tracking tools are introduced, this policy and any required consent controls will be updated.

4. Sharing of Information

We may share information with authorised employees, manufacturing or technical partners, logistics providers, professional advisers and website service providers only when reasonably necessary to respond to your request, perform business operations or meet legal requirements. We do not sell personal information.

5. International Transfers

STRUMEX serves customers internationally. Information may therefore be processed in countries other than your own. Where required, we take reasonable steps to protect information in accordance with applicable law.

6. Data Retention and Security

We retain information only for as long as reasonably necessary for enquiry handling, business records, contractual requirements, dispute prevention and legal compliance. We use reasonable administrative and technical safeguards, although no online transmission or storage system can be guaranteed completely secure.

7. Your Choices and Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information, or object to certain processing. We may need to verify your identity before completing a request.

8. Third-Party Links

This website may link to third-party websites. Their privacy practices are governed by their own policies, and STRUMEX is not responsible for their content or handling of information.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in the website, our business practices or applicable requirements. The latest version will be published on this page with a revised update date.

10. Contact Us

For privacy questions or requests, contact PHILIP_JIN@STRUMEX.COM or write to Room 390, Building 1, 1388 Jiangyue Road, Minhang District, Shanghai, China.